igMember App Help Guides

Download And Install The igMember App

On your phone login into your Golf Clubs Website
Select Menu > My Golf > Preferences
Select either the Apple App Store or Google Play Store link to suit your device
Follow the Store Instructions to install the App

Sync The App To Your Golf Clubs Member Account

Method 1 - Using a separate PC or MAC

Login into your golf club website on a PC or MAC
Go to - My Golf > Preferences
Select - Pair Your Device
Select - Enable & Show Me The Link
Scroll down until you can see a barcode
In the App - Scroll to the left and click on the barcode
Scan the barcode that is displayed on the screen

Method 2 - Directly on your Mobile Device

PLEASE NOTE:

If you are using an iPhone then use the Safari Browser

If you are using an Android Phone then use Google Chrome

Login into your golf clubs website on your mobile device
Go to - My Golf > Preferences
Select - Pair Your Device
Select - Enable & Show Me The Link
Select - Pair with your phone

Reset The Pairing With Your Golf Clubs Member Account

Reset Pairing / Unlink the device by PC / MAC

In the igMember App navigate to the Settings page by pressing the COG icon in the top left-hand corner
Scroll to the bottom of the page and press the Remove All Clubs option
Login to your golf club website on a PC or MAC
Go to My Golf > Preferences
Scroll Down and you will see a box that says "Reset Pairing / Unlink Your Devices"
Click on this box
Open the App on your phone/tablet
Scroll left or right until you see the QR Code page
Click on the QR Code in the App
This will open up the camera on your phone/tablet
Capture the barcode that is displayed on the Webpage on your PC or MAC
This will log you back into your account

Reset Pairing / Unlink the device by phone/tablet

In the igMember App navigate to the Settings page by pressing the COG icon in the top left-hand corner
Scroll to the bottom of the page and press the Remove All Clubs option
Login to your golf club website on your phone/tablet
Go to My Golf > Preferences
Scroll Down and you will see a box that says "Reset Pairing / Unlink Your Devices"
Click on this box
This will reset any App Pairings that you currently have
Pull down on the webpage to refresh it
Now scroll down and click on the button that states "Pair with your phone"
This should now log you into the igMember App

I am a member of more than one club can I sync them all to my App?

Yes you can, follow either of the following

Login into your alternative golf clubs website on your mobile device
Go to - My Golf > Preferences
Select - Pair Your Device
Select - Enable & Show Me The Link
Select - Pair with your phone

Or

Login into your alternative golf clubs website on a PC or MAC
Go to - My Golf > Preferences
Select - Pair Your Device
Select - Enable & Show Me The Link
Scroll down until you can see a barcode
In the App - Go to the settings page and click the PLUS icon to the right of My Clubs
Scan the barcode that is displayed on the screen

Download Individual Calendar Events To Your Personal Calendar

Select the Calendar Icon in the Top Right Hand Corner of the home page
Select the 3 Horizontal Dots on the day with the event you want to import
Select the Event you want to import
Select the Calendar you want the Event to be imported to
Save the Event

I have areas within the App that are Locked Out

We have added some Premium Features to the App that we are asking a small charge of £1.99 per year to access

Match Management - You can organise your Club Knockouts and Matches through this feature
Tee Times - You can book and manage your Tee Times from directly within the App
Club Account Balances - You can view all transactions on your Golf Club Accounts providing your club fully utilises our EPOS system
Latest News - You can keep up to date with your clubs latest news releases

How do I pay the £1.99 and unlock the additional features

Click in one of the locked areas
Click on the Green "£1.99 per Year" button
Follow your Store's Purchase Process

Please Note: That all transactions are handled by Apple & Google and we have no control over this part of the process

For Assistance with Apple Subscriptions: https://support.apple.com/en-us/HT201266

For Assistance with Google Subscriptions: https://support.google.com/googleplay/answer/4646404?co=GENIE.Platform%3DAndroid&hl=en

I have paid the igMember App subscription but the App still has locked areas

First, check that you have an active subscription

Apple: https://support.apple.com/en-us/HT202039

Google: https://support.google.com/pay/answer/7644008?hl=en

If you do have an active subscription to your chosen vendor you need to restore the subscription

Click on any of the locked areas.
This will open a page within the App that has a "Restore Subscription" button at the bottom of it.
Click this and it should restore your full access to the app.

Pair an iPad

From the home page open the "Settings" app
Select "Safari"
Navigate to "Settings for websites"
Open "Request Desktop Websites"
Turn the "All Websites" option "OFF"
Go to your Golf Clubs Website in Safari
Login
Go to My Golf > Preferences
Select "Pair your device"
Select "Enable & Show me the link / QR Code"
Select "Pair with your iPhone"

Your igMember App should now be paired with your Golf Club Account

Feel free to turn the Request Desktop Websites back to its default setting if you wish.

Check Your igMember App Version Number

Select the settings icon in the top left hand corner of the landing page
Scroll to the bottom of the page and it will be displayed

igMember App Video Guides

Booking Tee Times

Mobile Scoring

In App Food and Beverage Ordering

In App Food and Beverage Ordering - PDF

In App Food and Beverage Ordering - Video

Updating the igMember App to the latest version

For Apple devices - https://support.apple.com/en-us/HT202180

For Android devices - https://support.google.com/googleplay/answer/113412?hl=en

How do I turn location services on

You should have allowed this during the initial setup but if you selected NO you can turn it on manually by following these instructions

Apple - From the Device Home Page > Settings > igMember > While Using The App

Android - Phone Settings > Apps > igMember > Permissions > Location > Allow

Can I use the igMember App for General Play Scoring

Yes, however you can only use the App to enter General Play Scores at a club that you are a member of

How do I submit a general play score at a course where I am not a member?

Register the round and enter it into the clubs touchscreen terminal
Return the scorecard back to your home club who can enter the score directly into the WHS platform on your behalf
Use your Nations Golf app

I cannot view my Handicap Record in the App "Error connecting to WHS Platform"

The home nation's will not allow a players record to be shown in 3rd party sortware unless you have provided them with your email address and DOB

From your Golf Clubs members areas got to My Golf > My Rounds
Click the "WHS Data Privacy" button
Enter your details
Tick the confirmation box
Send the data